Felix KaiserinFelix KaiserCX metrics: from objectives to actionable changeEstablishing CX metrics is only half the work. Learn how to make them count.4 min read·Mar 11, 2024--1--1
Felix KaiserinBootcampSurvey shows UX in SAFe is lived very differentlyFirst results from Switzerland show that UX in SAFe is lived differently across organizations. Contribute with your voice — survey still…5 min read·Nov 28, 2021----
Felix KaiserinFelix KaiserDid you know that you can order Migros food from at least 3 different apps?Here‘s a quick design comparison.1 min read·Oct 1, 2021----
Felix KaiserinFelix KaiserWhy Coop.ch does not sell food onlineA few months ago, Coop closed its online store coop@home and brought coop.ch into play instead. And yes, you can order groceries from…3 min read·Oct 1, 2021----
Felix KaiserinFelix KaiserWhy UX isn’t well integrated into SAFeA few days ago I attended a talk on “Better integration of SAFe & UX”. In it, “proponent[s] and opponent[s] of SAFe”, Jeff Gothelf and Luke…3 min read·Oct 1, 2021----
Felix KaiserinFelix KaiserHow telcos are organizing their customer journeysWhat we’ve learned from looking at other telcos and what consultants are recommending4 min read·Oct 29, 2020----
Felix KaiserinFelix KaiserAre immunity certificates the aftermath of COVID-19?A thought experiment for after the lockdown2 min read·Apr 1, 2020----
Felix KaiserinUX PlanetEnterprise design: how to transform towards Lean UXMastering Lean UX is no easy task for a team. Here’s how I’m trying to transform 50 of them. I call this the Lean UX pool party.5 min read·Oct 30, 2018----
Felix KaiserinFelix KaiserCheck your Lean UX maturityI’ve only read the Lean UX book in the past few weeks. While most of the things it proposes weren’t new to me I found it a very stringent…1 min read·Aug 2, 2018----
Felix KaiserinUX PlanetYou cannot spell SAFe without CX!If you missed customer experience in the scaled agile framework (SAFe), you’ve misunderstood its core.4 min read·Jan 10, 2018----